Looks like Cox Communications recently announced receiving highest honors in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction Study (in the West) according to this article.

This makes the win Cox's sixth in a row now. I know the article is mostly aimed at telephone service, but Cox ranks pretty high up there with television service also.

I'm a huge fan of customer satisfaction with large companies. Just recently, I switched back to Dell after boycotting their products for years because of rude (and not being able to understand) customer service call centers. Dell has switched back to U.S. call center locations for technical support.