bicker

It is an interesting point: Venting often does benefit those at whom the venting is directed. The really insidious thing is that venting by consumers often actually harms consumers! Seeing someone else venting tends to foster an expectation in the reader that the often-unfounded expectations on which the venting is based are actually valid (even only in part, despite that not being the case), and thereby fosters in the readers similar unfounded expectations. This in turn underlies more venting, and so on, in a death spiral where consumers get continually and unrelentingly less and less satisfied with everything, until they have a wholly negative view on everything, and therefore are satisfied by nothing.

In the old days, people complained when they were explicitly and unequivocally promised something, and didn't receive it. Now, people vent whenever they're frustrated, whenever there is any gap between what they want and what they get, without regard to what they were explicitly promised. It's a cancer on society. Pretty sad.