Good Morning Gloria,
I would probably bet that your converter box is broke.
It would help if you gave a model number and name of your converter box.
Some converter boxes has a external power supply, one of those little thingy's that you plug into the outlet that is square and has a little wire going to the box.
If that is the case, you can read off the top of the transformer what voltage it is and match it to another power transformer and it should still work.
If the converter only has a power wire going from the outlet to the box, and everything else works, then yes you do have a defective box.
Might I be presumptuous and make a small suggestion.
If you go back on the web site for converter box coupons, you can re apply for a new set of coupons - if you change the name of the person receiving the coupon or the address and get a new coupon.
Then if you go to the Solid Signal .com site, you can buy a Channel Master CM 7000 converter box. It is about $9
I will not tell you that it is the best converter box on the market, just that it is a very good converter box and that it has many good options and a good remote control and plenty of options that I think that you will enjoy.
Good reception and their customer service is awesome.
I sent back one box so far and they replaced it with a new one in about a week. No issues with any of the other boxes that I bought off them and no issues with warranty's or returns. Just keep the receipt.
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