ae87, Welcome to the DTVUSA Forum. I have never experienced an online purchase using a $40.00 coupon, but I have dealt with Dish Network and I find them to be a trustworthy company. I would presume the fact that he didn't ask for your personal information when you told him of your concern, tells me there system probably does this to everyone. I believe your instincts to wait patiently until Monday are correct. If you call back on Monday and there is still a problem then I would elevate your concerns to a manager. Please post back with your resolution. This may be a question or concern many others have had and your experience will help them. Please post and enjoy the following area in the DTVUSA Forum.
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Quote:
Originally Posted by ae87
I just bought a DTVPal Plus from the Dish Network website. I filled everything out correctly, including my $40 coupon info. I press submit, and then it says they had technical difficulties and to call their customer service number. Before I do that, I check my debit card history and there is a Dish Network charge of $68.94 (59.99 price + 8.95 shipping). Strangely enough, they didn't apply the tax that I was charged. So basically, my coupon did not get applied to the balance. I call them up and explain the situation and they apologized and told me to call back in 2-3 days (Monday basically). I don't remember the exact reason he said but he said something about needing their system to update with my purchase I believe. I didn't even give him any personal information so I don't know how he would know that my order specifically wasn't in the system yet.
Has anyone else had this problem with ordering from Dish Network? If I see that I get credited for the coupon then I probably won't call back, but if nothing is resolved by Monday, I will give them another call. Thanks for listening, just wanted to vent a little.
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