Best Buy Geek Squad
Yes, Charm,
I had trouble hooking up the box and called them. If you are in San Bernardino area and you have anything else hooked up to your TV and it requires anything else besides plugging the converter box in, don't bother to call the Geek Squad.
I had to beg them to not leave (the TV was on my bed)
They complained the entire time they were there
They said "we only plug them in, we don't move anything or adjust anything, that's not part of the deal"
and
When they left I could not use the TV.
I fiddled around with it myself for 4 hours and by accident got it working.
But then, when June 12th came, most of my channels disappeared as the major stations are in LA and they don't feel like sending out a strong enough signal for me to pick up. When I do pick them up it's after 20 or more minutes of fiddling with the antenna to get it "just so". Then the signal usually freezes before the program is over.
So, my suggestion is get a friend or family member to hook it up.
The Geek Squad gets paid $99 from the government per installation, but, unless they can just plug it in and leave (2 minutes) they are not the ones (at least not in this area).
Too bad they never called to see if I was a satisfied customer.
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