I don't know if this would be helpful to your reseller:
Quote:
I am a DirecTV subscriber. I'm not getting my local weather on the 8s -- why?
Answer
There may be one of two reasons for this:
1. Not all DirecTV subscribers have a set top box which supports interactive television applications, the technology which makes true Local on the 8s possible. You should contact DirecTV customer service at 800-494-4388 to find out if your box is "Interactive-enabled" -- and if not, whether it is possible for you to get a box which will provide you with true Local on the 8s and interactive weather on-demand from The Weather Channel.
2. If you are receiving HDTV service from DirecTV you may be tuned to the HDTV version of The Weather Channel, which is not yet enabled to provide true Local on the 8s and the interactive weather on demand service. To verify this, switch to the standard definition version of The Weather Channel, then press your red button to see if you are able to launch the weather on-demand feature (this may take a few seconds to load). If you are unable to see the SD version of The Weather Channel, you will need to go to the Settings portion of the Menu and turn on the SD duplicates. If you are unable to do this or can not see the interactive application on the SD version of the channel, contact DirecTV customer service at 800-494-4388.
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