Oh its improved quite a bit. Your freeze ups were caused by a error in the firmware upgrade that was sent to you when In Demand was added to your area. You might have gotten better service by requesting a new box. A word, never offer to purchase a new box. Remember your a customer, if they want to keep your business, they will give you what you want. Always adopt the idea of:

Give me what I want, when I want it, at the price I want it or I will keep my money and your company can go bankrupt. Customer service will then become the number one priority of companies here in American then.