Chase.com Down September 19th, 2012

It's still down as of 10:25a pacific. Thinking of calling to find out what's going on....I'll post if I do.

just called--they say it should be up in an hour (11:35a pacific time)

don't know if it was a lie but she said it was due to updates.....

... for posting this. I was afraid it was just me.

Originally Posted by Unregistered

just called--they say it should be up in an hour (11:35a pacific time)

don't know if it was a lie but she said it was due to updates.....

Thanks for coming back and posting this. I'm going to try and confirm as well on the phone.

Thank you, I thought it was just me too.

I am a computer programmer, and barely a professional one at that, and I could write a program that sends messages out to every single Chase customer, employee, and affiliate, AUTOMATICALLY USE A FREE SERVICE the second the website was to go down. This is unacceptable. I will be switching banks now. I do not want to bank with a bank that cannot even manage a simple messaging service.

I call B.S. on it being "updates"

You do updates at 1 in the morning when people generally don't need your website. You don't perform updates at 11 in the morning.

If I had to guess it's a routing issue at their server farm.

Originally Posted by Unregistered

I am a computer programmer, and barely a professional one at that, and I could write a program that sends messages out to every single Chase customer, employee, and affiliate, AUTOMATICALLY USE A FREE SERVICE the second the website was to go down. This is unacceptable. I will be switching banks now. I do not want to bank with a bank that cannot even manage a simple messaging service.

I completely agree, but even if they don't want to email every single customer...the least they could do is put a message on their website that says, "Chase is down right now and will be back up in X hours."

I'm not sure about everyone else, but I get panicky if the website that gives me access to my money goes down without a message.

1PM CST and I still can't access Chase Bank website. I called and the rep knew nothing. Told me to close IE, clear my cache and try again. Clueless!

just go mobile for now!

Strangely, this is the only posting I can find on the internet about chase being down. News agencies aren't reporting it, chase obviously hasn't informed their employees and they can't inform us since there's no website.

I like chase but this lack of communication is pretty bad even for a company of their size.

Originally Posted by Unregistered

It's still down as of 10:25a pacific. Thinking of calling to find out what's going on....I'll post if I do.

The site still looks down, but it's just their home page. If you want access to your accounts use: https://chaseonline.chase.com

Originally Posted by Unregistered

just go mobile for now!

YAY! Mobile is working again. It was down earlier as well. At least there's some progress.

Originally Posted by Unregistered

I call B.S. on it being "updates"

You do updates at 1 in the morning when people generally don't need your website. You don't perform updates at 11 in the morning.

If I had to guess it's a routing issue at their server farm.

You are addressing very valid points, which make me even more nervous. Even during updates, the website does not have to go down for any reason whatsoever. This is very very nerve racking, I had not heard that that was the excuse. It's not a routing issue unless every single person on the planet only had access to the same router. If it was a routing problem, then only some people would have problems logging in. An entire website does not just GO DOWN like it has. There isn't even an error page! At bare minimum, there should be an error page. Which make me even more nervous, ugh! I am getting a timing out error. I believe something financially happened to the bank. Something unimaginable.

Originally Posted by Unregistered

It's still down as of 10:25a pacific. Thinking of calling to find out what's going on....I'll post if I do.

I can get in now - looks like it might be fixed!!!

Originally Posted by Unregistered

I call B.S. on it being "updates"

You do updates at 1 in the morning when people generally don't need your website. You don't perform updates at 11 in the morning.

If I had to guess it's a routing issue at their server farm.

You are absolutely right. My company gives the customer service reps a script to read to everyone that calls when are servers go down. They say "down due to system enhancements". Can't even respect your customers enough to be honest!

Yesterday B of A site was hacked by Islam group. Wonder if this is the same thing? I sure hope not!! I got as far as entering my password on Chase! Yikes!

I need to print my bank statement, online is working but I can't do that with my cell phone, I need to have online access. This is inconvienient because I need my bank statements to turn in with insurnace paperwork.

regular site, no luck; 1:56pm CST. Is there no plan B?

Originally Posted by Unregistered

I can get in now - looks like it might be fixed!!!

It's still not working for me....