Our tech will be checking signals from the street to the first connection at the home all the way to the cable box. If there is an issue on the inside it will be described to you in detail and the option will be provided to you on what needs to happen. Rest at ease though, many of these issues are very simple to fix by our techs and usually comes at no cost to you.
If you do need further assistance, please email me at
we_can_help@cable.comcast.com. Thanks.