The rep would have no reason to lie about that, as far as I can tell. It is not at all uncommon for the owner of a property where there is an apartment building to enter into a special agreement with a local supplier, and yes that agreement could indeed result in a more limited set of service offerings for tenants, though typically at a lower price (often part of which is included in the rent, thereby guaranteeing the supplier a certain number of customers from the property), but sometimes not (or sometimes the benefit goes back to the landlord in some way).
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