Cable companies top the list as worst companies in US - DTV USA Forum
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  • Cable companies top the list as worst companies in US

    American Customer Satisfaction SurveyThree US cable companies rank among the top 5 worst companies according to a list of The 18 Worst Companies In America.

    The pay television industry managed to grab a total of 5 out of the 18 worst companies; Charter Communications, Comcast, and Time Warner Cable held the 1st, 3rd, and 5th spots while Cox Communications came in at spot #12. Satellite TV service provider DirecTV occupied 17th place.

    The list, put together by businessinsider.com, was based off of a recent survey published by the American Customer Satisfaction Index (ACSI). Scoring for the survey is achieved from customer interviews on the following factors: customer expectations, perceived quality, perceived value, customer complaints, and customer loyalty.

    Businessinsider.com notes about the results, "Yet there are terrible, aggravating and disappointing companies that flourish and survive. Most of these companies benefit from near-monopolies."

    Link to the American Customer Satisfaction Index survey: http://www.theacsi.org/index.php?opt...216&Itemid=230
    Comments 2 Comments
    1. MrPogi's Avatar
      MrPogi -
      Yea, Just so that everyone gets the reason WHY these companies continue to get away with lousy service and high prices, let me repeat:
      "...there are terrible, aggravating and disappointing companies that flourish and survive. Most of these companies benefit from near-monopolies."
    1. Yes616's Avatar
      Yes616 -
      Quote Originally Posted by MrPogi View Post
      Yea, Just so that everyone gets the reason WHY these companies continue to get away with lousy service and high prices, let me repeat:
      Yep.. That's the reason. You either take the only cable available to you or Dish or Direct if you can. OTA might be another option but you live without the cable channels.
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