One of the best explanations of this issue, and ways to resolve it, is at
Get rid of that pesky black box! by Jeff Hartman, chief engineer for WSYR-Syracuse, NY, and a slew of smaller stations nearby. Money quote:
Quote:
"Why is there a black box on my screen sometimes, and how do I get rid of it?"
This is a feature called Teletext (I use the word "feature" loosely) -- the idea is to use the TV to display text information, though I am not aware of any programming that actually takes advantage of it. Teletext is a cousin to closed captioning, but instead of inserting small blocks of dialog over the screen like captioning, Teletext inserts a large block over your picture:
Since this feature is hardly ever programmed with actual text, chances are that you will only see a blank box with no text inside.
"So how do I get rid of the box?"
The Teletext box can be created either in your TV or in the converter box; since this seems to be a newly surfacing problem, chances are that the converter is the culprit... especially since the button that makes this happen is right next to the channel change buttons on many remote controls.
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If Hartman's advice doesn't help, then it's time to pester Airlink for that RMA number again. If you get more of the runaround, tell 'em the longer you have to wait for a straight answer, the more likely you are to file a consumer fraud complaint with your state attorney general's office. That ought to get their attention in a hurry.