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Old 01-22-2009, 05:36 AM   #1 (permalink)
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Default Cox Communication Horrendous Customer Service

I am completely DISSATISFIED with COX COMMUNICATION customer service. Everyone out there who would like to switch to COX-beware. We call regarding the internet w/c always crashes and a guy cut some wire outside and they charge us for that service. We complaint and remove the charges but another charge that did not take off because they charge for their people coming down. I will let my husband dispute that again until it is resolve. One time we ask about the TV cable service prices and sure enough the following day they send a guy to do installation. I slam the door on his face and told them we did not ask for their TV cable. After two months we ask again for best deal, again they send their guy and this time I rant with their cable guy. I explain everything and told him go to hell and tell COX about it. They are American but they cannot simply understand AMERICAN ENGLISH- it seems they train they're people to notes "yes" when actually the customer is calling for information. What happened to their AMERICAN ENGLISH CUSTOMER SERVICE?????
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Old 08-27-2009, 08:15 AM   #2 (permalink)
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Default Cox Monopoly

We have been trying to get rid of cox for 2 years now. No other cable provider is allowed in our area. Well At&t is finally coming in. Our area is not ready yet but my sisters is. She made the switch to AT&T u verse w/internet & phone. She loves it. Great customer service, friendly people better pricing. Sooo, here is the problem. She left cox & took her phone# with. She can make & receive calls no problem, BUT other COX customers can no longer call her number. She called att & they checked all the lines and the computer system, all is good. They told her COX is blocking their callers from her #. She called COX, they told her that WE CAN'T help you. You are not a COX customer. How is that. She is forced to switch her phone back to cox because her friends, family & employer all get "the number you are calling has been disconnected or you must 1st dial a 1 when dialing this #. even from next door. They all have COX! I cant wait till they try that crap with me. I will have a letter fired off to the PUC and start a class action lawsuit before they know what hits their ass!!!! COX SUCKS!!!!
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Old 08-27-2009, 11:37 AM   #3 (permalink)
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They suck, and are called Cox, I could make one killer innuendo right now. You ever go to Consumerist at all? They love stories where cable companies shaft their customers, go tell them about it and raise some Hell.
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