Thinking about going with Cox Cable? Customer Satisfaction Rank Details...

Byte24 · 09-28-2008, 05:04 PM

Looks like Cox Communications recently announced receiving highest honors in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction Study (in the West) according to this article.

This makes the win Cox's sixth in a row now. I know the article is mostly aimed at telephone service, but Cox ranks pretty high up there with television service also.

I'm a huge fan of customer satisfaction with large companies. Just recently, I switched back to Dell after boycotting their products for years because of rude (and not being able to understand) customer service call centers. Dell has switched back to U.S. call center locations for technical support.

Jay · 10-03-2008, 05:26 PM

Great article! It looks like they've got their act together...Their call center reminds me of a war room with a command center console setup...not that I've ever seen one...

Taki · 10-13-2008, 09:05 PM

I think many companies are going to start moving their operations back to inside the country. Customers as a whole are bucking the system and asking for someone who can speak American, notice I did not say English :P

Byte24 · 10-15-2008, 06:33 PM

Quote:

Originally Posted by Taki

I think many companies are going to start moving their operations back to inside the country. Customers as a whole are bucking the system and asking for someone who can speak American, notice I did not say English :P

hehe, it is kind of true. I'm on the phone a lot with overseas tech support with my job, and it's so frustrating when there is a communication barrier. I'm sure it works to the call center's advantage because most people get frustrated and just give up on trying to get help. Not me, I'll stick it out on the phone until I get my questions answered.


Home \| DTV & HD News \| Today's Posts \| JakesDTVBlog.com Interview \| Join DTV USA Forum