Early Cancellation Penalties.

Mhs1443 · 10-30-2009, 08:00 AM

I had DTV installed last December- 1 HD DVR and 2 standard receiver and was very happy with the results.

During this past summer, the heavy rains we experience here in South Florida caused so many episodes of lost service, that it became evident that satellite just wouldn't work for me.

Since I signed up for a very good deal, I knew I had a cancellation fee of "Up to $480.00". I was willing to pay what ever was due after almost 1 year of service.

When I contacted them to cancel, they informed me that since I had switched one of my standard receivers for a HD receiver back in July, my contract was automatically extened for another two years. This meant my cancellation fee was now almost the maximum $480.00.

I actually bought the HD box at Best Buy, in the interest of time, based on a suggestion from the DTV customer service people. I called DTV to give them the number and get it activated.

At no time in any conversation did anyone even mention the 2 year contract extension. If they did, i never would have agreed.

Cell Phone companies used to sneak this by their customers, until they finally had enough complaints from various agencies, and now go out of their way to get your approval foe an extension.

Anyone have any ideas?

I've already paid the bill, as i really don't need the hassles. Now it's a matter of principal.

Thanks in advance for any input.

bicker · 10-30-2009, 01:57 PM

I remember reading some discussions about this in the past; if I remember correctly, the provision that restarts your contract period is in your current contract. That's why it wouldn't normally come up when you make changes; the condition was already provided to you in written form. At least as far as I remember.

Mhs1443 · 10-30-2009, 06:03 PM

I'm sure it was. It was also in the cellular carriers contracts.

But the courts ruled that it wasn't reasonable to expect customers to remember all the fine print of their contracts. They ruled that the cellular carriers had an obligation to "remind" the customers when they were going to automatically extend a contract because of any change the customer was going to make.

The DTV people themselves told me on the phone today that their customer service person was supposed to notify me of this when I called to change the convertor, and they are sure she did.

I know she didn't, but trying to prove this is virtually impossible.

As I said, I've already paid because I'm obligated by the contract to do so. But i still feel it's a sleazy way to do business.

Eventually, it will catch up with them, as it did with the cellular carriers. They had to issue millions in refunds when the court ruled against them.

bicker · 10-31-2009, 03:17 AM

Quote:

Originally Posted by Mhs1443

But the courts ruled that it wasn't reasonable to expect customers to remember all the fine print of their contracts.

Read the rulings you're referring to very closely and see if it actually covers your situation, and then have your lawyer contact DirecTV with the details.

Mhs1443 · 10-31-2009, 02:25 PM

Quote:

Originally Posted by bicker

Read the rulings you're referring to very closely and see if it actually covers your situation, and then have your lawyer contact DirecTV with the details.

You're missing my point. I have no intention of starting any legal action. Quite frankly, it isn't worth the time or money.

My point is that this is just bad business practice. Eventually it will catch up with them.

It is "Caveat Emptor". I wasn't and I paid for it.

I learned my lesson, and have paid in full.

bicker · 10-31-2009, 04:52 PM

It is easy to say that it is a bad business practice that will eventually catch up with them, but there are loads of examples of folks saying something like that a decade or two ago, yet they're still successfully engaging in the same business practices.

Best of luck.


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