Orrymain

bicker

I don't see that as a matter of "responsibility" but rather a matter of "compassion". Big difference.

SparqMark

Not very responsible when it comes to customer service!

My wife ordered Direct TV with the NFL Sunday Package and 2 Year contract for my birthday. She set an install date and even noted on the notes that we already had a 4LNB dish on the house. The install day comes and noone shows up in a 4 hour window so I call them. I get a person on the phone and it takes them several minutes to discover what is going on. They then tell me that there is a past due amount from 5 years previous. I tell them that is impossible as all bills were paid and the contract had been honored. She proceeds to tell me that the outstanding balance is $357. What? I asked if I was on candid camera... I then ask for an itemized statement of the charges and she tells me that I was sent a new DVR and I owed over $150 in service charges. I then tell her that we never recieved the DVR because we were offered a great deal with another company and they were not being competetive at the time for current customers (only new). I tell her there must be some kind of mistake and that since we did n0t receive any new equipment that I would pay the difference of equipment charge and service charge. She says that this is not possible. I get a supervisor on the phone (suppossed). I run through the above and also mention that we cancelled or previuos service with Dish and that we are having a get together for the first weekend of football and I have no TV. This lady sounded like she could care less and said that I would have to pay the entire $357 to get their service. I then tell her that she is crazy to dispute a 5 year old bill with me because I am willing to nearly split the difference and sign a two year contract with them to give them more monthly revenue at at least $80 plus dollars a month and we already had a dish on the roof. She says that is the best they can do. I tell them that it is definitely their loss and they will not ever be getting my business or anyone I can reach. What kind of company is unwilling to take a persons money after they have already completed on record a full contract of service and at the same time lie about sending equipment and that service charges were not paid when you are even willing to meet them half way to save a relationship. This kind of customer service will be the demise of them as more people discover their unethical ways. Word of advise... Get Dish Network this fall when the new 922 slingshot DVR is released. Dish has always had the best equipment and now the offer Red Zone for 5.99 per month with a $70 plan. Hope this helps someone out there. Thanks, Mark Edmond, OK USA Go Sooners!

Piggie

In a nutshell I have found DirecTV ok to deal with. But to really stay in their graces, you need to constantly upgrade equipment, stay on a contract, etc etc.

They could care less how long you have been a customer when it comes to getting the same deals as new customers. I haven't upgraded except to buy receivers off ebay for 10 years. When I asked them what it would be to upgrade to HD, it was $300, play an installer, and sign a 2 year contract. I told them where to bite me and stayed on my old SD package.

It's typical of companies and services where there is little competition. They are in a business that doesn't lend toward competition but it's still the same.

So it doesn't surprise me compassion isn't in their script books.

__________________
The more I understand, the less I know.