Is Your TVGOS functioning properly?
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Is Your TVGOS functioning properly?


This is a discussion on Is Your TVGOS functioning properly? within the Electronic Program Guide, TVGOS, and Guide Plus+ Gold forums, part of the Converter Boxes and ATSC Tuners category.

View Poll Results: Is your TVGOS functioning properly

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30. You may not vote on this poll
  • Yes, my TVGOS is functioning properly and I've never had any problems with it

    5 16.67%
  • Yes, my TVGOS is functioning properly, but I have had problems with it before

    3 10.00%
  • No, my TVGOS is not working right now

    22 73.33%
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  1. #1
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    Is Your TVGOS functioning properly?

    Is your TVGOS channel guide working properly? If your guide isn't working, please list the problems or error messages you're receiving by replying to this post. You must be a registered member to take the poll.

  2. #2
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    The local CBS affiliate has not picked up TVGOS contract yet.

  3. #3
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    I lost the entire info on CBS, MyNetworkTV, Fox and Retro/ABC. what gives? (either says 'DTV Program' or 'No Program Information')

  4. #4
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    Hasn't worked in months down here in NE Miami-Dade. The diagnostics menu page indicates no host channel -- it had been CBS WFOR -- although there is a vertical blanking interval reference on channel 86. Still, no programming information. Any ideas?

  5. #5
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    CBS got their show titles back, but there's still no detailed info.

  6. #6
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    Quote Originally Posted by DTVuser2009 View Post
    CBS got their show titles back, but there's still no detailed info.
    It sounds like your CBS affiliate may have recently updated the TVGOS hardware or software, which may have caused your current issue. TVGOS info is received slowly and it could take days to completely reload all the info.

    I can't even get the TV guide on my screen. Still dealing with the engineers to figure it all out. One of these days it'll all be worth it

  7. #7
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    i normally get titles to the shows and that's it. hit 'info' or 'display' (converter dependent) it says 'no details' or 'no program info' which makes it hard to tell what episode is what.

    case in point, i was watching '24' and thought i missed an episode but i couldn't tell what part was what since 'no details' and i had to go by the show's digital clock to tell episode/season (new season, episode two, meaning i didn't miss one)

  8. #8
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    I have not had TVGOs since early Feb when I suspect our analog cable provider, TDS Telecom, switched their off the air reception of our CBS affiliate to digital. I have confirmed via an email exchange with the engineer at the affiliate that they are broadcasting the TVGOS information in both their analog and digital signal.

    TDS says they haven't done a thing, and that is probably true - but that is also the problem. It would appear they are not converting the TVGOS information and inserting it in the VBI when they are converting the video to analog to send down the analog cable.

    I have called Panasonic, the manufacturer of my equipment, and they said they would contact Macrovision to see what could be done but that was weeks ago, and follow up calls only result in a "we are working on it" or "it takes time".

    Perhaps it will all work out, but I am not hopeful.

    It seems TDS doesn't care, Macrovision doesn't care and Panasonic doesn't care. Right now I am disgusted with all three.

  9. #9
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    No TVGOS

    I lost TVGOS back in December 2008 in the Buffalo, NY area on Time Warner Cable. The host channel carrying the data stream was the local PBS affiliate, WNED, who said they lost the contract to CBS. The local CBS affiliate, WIVB has not picked up the option to carry the data stream at this time. I have emailed TV GUIDE twice and left a message on their toll free phone number but have not received any answer as to when this may be resolved. I have a Pioneer PDP-4360HD plasma tv, an LG 42LB1DR lcd tv, and a Panasonic DMR-EH75V digital recorder, all with the TVGOS feature that doesn't work.

    Regained TVGOS on the LG 42LB1DR on 05/01/09. Still no luck with the other two devices.
    Last edited by TomY; 05-10-2009 at 08:11 AM.

  10. #10
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    Have any of you tried setting the zip to 00000 overnight, then setting it correctly the next day? We once unplugged our TVGOS DVR for the night, plug it in the next day and everything's ok.

  11. #11
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    I'm a DirecTV subscriber, and they have apparently dropped TVGOS. I no longer have any Host Channel. I have a Panasonic DMR-EH55 DVR with NTSC tuner ONLY, but V9 (digital-capable) TVGOS. Am about to try to retrieve TVGOS via OTA antenna as DirecTV is completely unresponsive regarding TVGOS. If digital TVGOS is available here (Albuquerque market) I'll rig up a DTVPal, though signs point to NO right now. I think analog TVGOS may still exist in ABQ but am not sure.

  12. #12
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    Here is a link with information to help you with the TVGOS issues. #62 is the Albuquerque area.
    RabbitEars.Info

    Check out the following link
    Contact information for TVGOS problems
    Quote Originally Posted by LanceG View Post
    I'm a DirecTV subscriber, and they have apparently dropped TVGOS. I no longer have any Host Channel. I have a Panasonic DMR-EH55 DVR with NTSC tuner ONLY, but V9 (digital-capable) TVGOS. Am about to try to retrieve TVGOS via OTA antenna as DirecTV is completely unresponsive regarding TVGOS. If digital TVGOS is available here (Albuquerque market) I'll rig up a DTVPal, though signs point to NO right now. I think analog TVGOS may still exist in ABQ but am not sure.

  13. #13
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    Hi LanceG in Albuquerque.

    Yep, we've been hosed. We were getting TVGOS via PBS Channel 5, KNME analog

    Since KNME has moved to 5.1 digital we no longer have a host channel for analog style (VBI) data and my 3 years old Samsung has version 8.1.42 of the TVGOS firmware.

    I installed a DTVPAL Plus that I bought at Sears for $49.99 (on sale, no coupon) and was able to get some tv guide information via a composite video input.

    I've put a slitter in front of and downstream of the DTVPAL Plus and have plugged it into the Over the Air connector. I set the DTVPAL Plus so that it is sitting on KNME 5.1 and set it up to provide the TVGOS signal on Ch3. Hopefully tonight I get some guide info.

    Local Comcast is clueless about this issue? KNME analog 5 is on the cable but the VBI info apparently isn't there????

    Sigh,
    ABQ George

    BTW if you've got ver 9, you should be able to get it directly from 5.1 over the air?

  14. #14
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    Quote Originally Posted by ABQGeo View Post
    Hi LanceG in Albuquerque.

    Yep, we've been hosed. We were getting TVGOS via PBS Channel 5, KNME analog

    Since KNME has moved to 5.1 digital we no longer have a host channel for analog style (VBI) data and my 3 years old Samsung has version 8.1.42 of the TVGOS firmware.

    I installed a DTVPAL Plus that I bought at Sears for $49.99 (on sale, no coupon) and was able to get some tv guide information via a composite video input.

    I've put a slitter in front of and downstream of the DTVPAL Plus and have plugged it into the Over the Air connector. I set the DTVPAL Plus so that it is sitting on KNME 5.1 and set it up to provide the TVGOS signal on Ch3. Hopefully tonight I get some guide info.

    Local Comcast is clueless about this issue? KNME analog 5 is on the cable but the VBI info apparently isn't there????

    Sigh,
    ABQ George

    BTW if you've got ver 9, you should be able to get it directly from 5.1 over the air?
    Not really sure here, but aren't some of the PBS' hosting digital TVGOS data? Have you contacted KNME yet to see if they ever plan to broadcast TVGOS info again? Welcome to the forum btw.

  15. #15
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    Quote Originally Posted by TonyT View Post
    Not really sure here, but aren't some of the PBS' hosting digital TVGOS data? Have you contacted KNME yet to see if they ever plan to broadcast TVGOS info again? Welcome to the forum btw.
    PBS carried the old analog TVGOS, but CBS is the new host network for digital TVGOS data.

  16. #16
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    As an update to my post of 4-24-09, after many phone calls to Panasonic, I finally received a telephone call and an actual personal visit to my home from a "knowledgeable" TDS Telecom representative who looked at my TV and listened to my explanation of what I thought was wrong. To make a long story short, the rep told me that the local CBS station was picked up via a satellite feed and not off the air as I thought, but he would look into why the TVGOs information was not being taken off the digital signal and being sent down our analog cable in the VBI. It took about three weeks total but I have now have a constant 8 days of TVGOs information. A tip of the hat to TDS Telecom for making it possible.

    And to those still struggling, this proves to me that there is no reason why a cable company cannot take the TVGOs information that is in the DTVCC Transport
    Channel of a digital signal and convert it to the proper analog signal and insert it in the VBI if they want to. If they are telling you different, I do not think I would believe them.

  17. #17
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    The solution may not have come from TDS Telecom. Early in August, I noticed that we were not getting any more updates to TVGOS either. I contacted KNME engineering and they acknowledged that they had an equipment problem which they expected to have resolved within a few days. About a week later, we began seeing updates. I believe the host channel for VBI data is still KNME, channel 5, analog. However, the updates have ended again as of last Thursday (there may be some updates, but they are very spotty, if at all). I have contacted KNME again. Hopefully, the problem will be fixed quickly.

  18. #18
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    Quote Originally Posted by DScreen View Post
    The solution may not have come from TDS Telecom. Early in August, I noticed that we were not getting any more updates to TVGOS either. I contacted KNME engineering and they acknowledged that they had an equipment problem which they expected to have resolved within a few days. About a week later, we began seeing updates. I believe the host channel for VBI data is still KNME, channel 5, analog. However, the updates have ended again as of last Thursday (there may be some updates, but they are very spotty, if at all). I have contacted KNME again. Hopefully, the problem will be fixed quickly.


    I wish the stations would do a better job of putting this information on their websites or through their own broadcasts.

  19. #19
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    Mine is working, but will not work with the local KOLR 10 Springfield CBS data if I put in my local ZIP Code. I have to use an out-of-state ZIP.

    If I put in my correct ZIP Code, it will only work if it happens to pick up Tulsa TVGOS host channel via tropo.

    Also, stations frequently show the wrong call letters in the channel banner.

  20. #20
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    This saga started when I bought my new top of the line Mistubishi, and after installation I went through the configuration procedures, page by page of the 95 page owner manual.

    When I found out that the EPG was not working I immediately suspected the Cable signal from Time Warner. I figured, this set has a card slot and it needs a smart card to decrypt the EPG signal. There is a confusing paragraph in the manual about this.
    The Time Warner tech support told me that I needed a Cable set top box to get the EPG,“for the nominal fee of $ 6.00 per month.” I did not want another piece of hardware on my shelf and pay another fee for it just to get the EPG. So they gave it free of charge for one year.

    Then I bought another TV for the bedroom, a Sanyo from Walmart, which initially worked right away including the EPG. So,…… it must not have been the cable signal but the Mitsubishi which was at fault.

    So I called Mitsubishi tech support: Level one, level two, etc. They were very helpful with going through the diagnostic procedures with entering secret codes with the remote, but the bottom line was: STILL NO EPG!

    Meanwhile, in sympathy with the Mistubishi, the EPG on the Sanyo also quit.

    In a case like this, where else to go than the good ol’ WWW. where I came upon a bulletin which announced that in the case of Gemstar v. TimeWarner the FCC ruled in favor of Time Warner who stripped the Gemstar EPG data from their cable signal. (Gemstar and TVGuideDaily are now together) (?)

    Wikipedia has an entry about TVGOS which explains what it is and its applications.
    And according to this article, it is not at all a certain thing that anyone, even with a brand new TV can get it. …………..Something about changing the Gemstar IP address so factory configured TV sets can’t get it.

    Last edited by mouse23; 10-31-2009 at 03:55 PM.

 
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