1. Visit this post for options on contacting the governmnt:
http://www.dtvusaforum.com/governmen...v-coupons.html
2. Most likely not. In fact, most people (including myself) have had a tough time getting any response to email or by calling their hotline.
3. That sounds completely fair, but since your renter technically occupies the house, they probably have justification (in the eyes of the NTIA Government Coupon program) to order and receive the coupons.
Please be aware that I'm speaking only on the behalf of myself and not the coupon program.