2.4G & 5G - Time Warner Internet

This question is about "2.4G & 5G", with Time Warner Cable internet and apps. Hi, Need some help. I have a 360 Fisheye Bulb camera, when I'm configuring it via my GS9+ phone which is set to 2.4, as that is what the camera accepts. I go through all the connections, and at the end it says "5G Lwan is not compatible." I changed my 2.4 and 5G names; at the end of the name-2 and name-5. Do I need to included the .4? I'm not a technie!


2.4G & 5G?