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Message: [QUOTE="grads, post: 232773"]I upgraded my package and they sent me a new HD box instead of a 4k box. i called 4 times asked for a call back all 4 times and received none of them. today i made an appointment at the xfinity store but arrived to a line 30 people deep, the associate advised i had to wait in line so i left. How do i get help? i am at wits end, i just need to send back the box that is the same as the one they sent me and my old secondary box for a 4k one that was supposed to be in my new package, also when i signed up the chat person advised i would get 2 of the xfinity pods but none were in the box. basically, does anyone have a way to get help to solve this?!"4K box can anyone help?," is about XFinity-Comcast Television.For other news regarding 4K box can anyone help?, and XFinity - Comcast Television, see our recommended stories below.[/QUOTE]