4k genie and clients with HD/SD tv's? - DirecTV

#1
So I'm I the process of moving. I called DTV to set up my move, and customer service up-sold me on 4k service with the HR54 claiming I could still use the new system on the 'regular' HD tv's as well as the one standard set tv. (I have a new 4k in the box ready to go into the new house) When the installer arrived, he stated that ALL the tv's had to be 4k for the new system to work, and could not be set up without all the TV's in the house (only had one non-4k there at the time...). He claimed that he ran into this issue at least a few times a week.

So what gives? Is their fancy new service not backward-compatible with older TV's? That would seem strange, as the service would only be useful for a very small percentage of their customer base if that was truly the case...

This question, "4k genie and clients with HD/SD tv's?," is about DirecTV channels, programming, equipment, and sports.
 
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