6 weeks of fighting with no end in sight - Time Warner Internet

#1
This question is about "6 weeks of fighting with no end in sight", with Time Warner Cable internet and apps.
Long story short, in 6 weeks of fighting, I have gotten nowhere. I've had two different techs come to my place and check the same equipment, come to the conclusion its not in my home. (I've even shown them Tracert logs proving its an issue on their end) They escalate to managers who do not follow up.

I pay for 200/20.

Speed Test #1 when I started getting 700ms while gaming. http://www.speedtest.net/my-result/5911301401

Speed test #2 after talking with support via Live Chat and after a modem reset. http://www.speedtest.net/my-result/5911359321

This data center is somewhere around 15-20 miles away from me.

I've proven on more than one occasion that the issues I am experiencing are on Spectrum/TWC side. My issues START at a piece of hardware owned by TWC/Spectrum (I can send what proof I have when needed). How do I properly escalate a trouble ticket to get a callback?


This topic covered 6 weeks of fighting with no end in sight, and TWC cable internet service.
 
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