Active time details not showing up - XFinity

#1
Hello, I just received the new Xfinity gateway the other day. Prior to that under all our household profiles I had active time details enabled to be able to see which apps my kids were spending the most time on during the day.
Yesterday I was able to have the option to turn it on in the app, and then as soon as I did it would say it was turned on but it would never turn on. Then in the middle of the afternoon that option within the app disappeared.
Now the only options I have are set up parental controls and set up active time limits.
I’ve already uninstalled the app, reinstalled the app, rebooted my modem, reset my modem, did a factory restore, it’s still not showing up and it’s not even showing up if I go onto the website.

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