After Swap to XB-7 Gateway, Connected Wired Devices Now Show as "Not Connected" on xFi App - XFinity

#1
Hello,



I have been using a Xfinity XB6 Gateway with 1GB Internet service and the Xfinity XFI iOS App and XFi website to manage the network for a couple of years. I have 28 wireless devices connected and 19 wired connections. One desktop computer was hard wired directly to the back of the XB6 gateway with a CAT-6 patch cable. The remaining 18 wired connections were connected to the XB6 Gateway's other RJ-45 port with daisy-chained D-Link Gigabit (DGS-2208) 8-port switches located through-out the house. When these were all connected to the XB6 Gateway, I was able to manage ALL 47 wired and wireless connected devices using the iOS Xfinity XFI app or on the XFi website.



Last week, I swapped out the XB6 Gateway for a new XB7-T (Technicolor) Gateway to take advantage of the new higher 1.2 GB wired internet speeds and WIFI 6.



Now, on the XFi App and website, only the 26 wireless connections and the desktop hardwired to the XFi Gateway show up as "Connected". The remaining 18 wired connections through the gigabit switches are connected and work fine, but show up in the XFi app and XFi website as "Not Connected".



Why do the wired devices that are connected to the XB7 XFi Gateway via daisy-chaned gigabit switches show up on the XFI app as "Not Connected"? They showed up as "Connected" when I was using a XB6 XFi Gateway.



Thanks,



Mark C

Harrisburg , PA

This question, "After Swap to XB-7 Gateway, Connected Wired Devices Now Show as "Not Connected" on xFi App," is about XFinity-Comcast TV Television Apps.

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