Alert not tunable - Time Warner TV

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This question is about "Alert not tunable", with Time Warner Cable TV and apps. On Friday December 30, 2016 a technician came to my house while my daughter was here and said he had to get into the backyard to get to a pole there. My daughter let him back there and when he finished the cable tv was out at our house. When I got home the boxes had the error message of "alert no tunable " on two of them and the third (which is a different style box) had the message of the info for the show at the bottom and one moment please at the top. I first contacted TWC via internet chat and he couldn't fix the matter with my tv. I tried again also via internet chat and he couldn't do it neither so I called in. This is now Saturday December 31, 2016. I was told by the technician on the phone that someone would have to come out and fix it but the next available was Friday January 6, 2017. No one was going to be here so I said I would call back and set up a date I knew someone would be. I called back on Monday January 2, 2017 and told the tech what was going on and that I needed someone to come out. He then told me he could do it over the phone after I told him what had happened previously. Smh. After trying yet again to do it over the phone (when I already told him it would not work) he set up an appointment for Saturday January 7, 2017 and then told me it would be $34.00 for someone to come out. After I was about to go off on him, but I did not, he waived the fee for me (first good thing that came out of this). I feel it's the fault of the tech that came out because everything was working before he came so why should I have to pay. All I can say is thank God I didn't bundle my service because my internet and phone probably would be out right now too and being here without all three I hate to even think about. I just know that if I don't get a solution at least by Saturday that Direct TV is looking better by the day.


This topic covered Alert not tunable, and TWC cable tv service.
 
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