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[QUOTE=&quot;Byte24, post: 1478, member: 263&quot;]Found a <a href="http://ydr.inyork.com/ci_10579421?source=most_viewed">great article on Comcast Customer Care</a> today.&nbsp; I'm actually doing a research paper this next month about customer care and large cable company's, so this article is perfect for me.With over 370,000 calls per month, I can imagine that they stay pretty busy.Funny part is, the VP of customer care for Comcast said that two thirds of call calls are non related to Comcast services or products.Non related items like,Anyway, when someone calls 1-800-Comcast, they are given an automated identification number after describing the type of question and where the caller is calling from, the call is then transferred to local based call center.Comcast has it setup that each call is directed with precise handling due to the nature of the call.&nbsp; For instance, if a caller is calling in to complaining about channel quality, the call would be routed to the customer care representative with the most experience.[/QUOTE]

[QUOTE="Byte24, post: 1478, member: 263"]Found a [URL="http://ydr.inyork.com/ci_10579421?source=most_viewed"]great article on Comcast Customer Care[/URL] today. I'm actually doing a research paper this next month about customer care and large cable company's, so this article is perfect for me. With over 370,000 calls per month, I can imagine that they stay pretty busy. Funny part is, the VP of customer care for Comcast said that two thirds of call calls are non related to Comcast services or products. Non related items like, Anyway, when someone calls 1-800-Comcast, they are given an automated identification number after describing the type of question and where the caller is calling from, the call is then transferred to local based call center. Comcast has it setup that each call is directed with precise handling due to the nature of the call. For instance, if a caller is calling in to complaining about channel quality, the call would be routed to the customer care representative with the most experience.[/QUOTE]

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