Anyone else having trouble with RTV Seattle?

Sean

DTVUSA Jr. Member
#1
Since Wed., Dec 1st, RTV has not been functioning properly. There are the "black bars" to the left and right only which results in the picture being squished vertically. But the worst part is that the screen freezes every couple minutes and you have to switch to a different channel and back to unfreeze. This appears to be exclusive to RTV (for me, comcast dig ch 117). No other channels have this issue. I've emailed the Engineering dept at KIRO a couple times. I have not heard back from them. I'm told that it could be the result of recent changes in KIRO's operating parameters...the way this local station broadcasts it's signal. What would tell me a lot is if I heard from some other people in the seattle area that are experiencing this same problem.

Anyone?

Thanks,

SS
 

MrPogi

Moderator, , Webmaster of Cache Free TV
Staff member
#3
Heads up, Jim in Seattle: do you get this station OTA? Perhaps you can answer as to if it is the station's signal, or comcast that is the problem
 

Sean

DTVUSA Jr. Member
#4
Thanks Jay and Pogi. I think that's the question...Comcast or KIRO's signal. This happened about a year ago, someone complained on the RTV facebook site, then it was fixed. Before this problem started, the local feed (some local commercials) would have the vertical bars/squeezed look, but the national feed was fine. Now it appears the oposite is happening. A local KIRO commercial will look great, but when it gets back to the TV show on the national feed, it's messed up. Do you think it could be MY signal? I eliminated this cause because every other channel looks fine. This appears to be exclusive to RTV. I'm hoping that someone in the Seattle area will read this and have a look at thier RTV feed to see if there's a problem. Maybe Jim in Seattle?

Look forward to any comments. Meanwhile, I can't even watch this channel...kind of sucks.
 

Jason Fritz

Administrator
Staff member
#6
Jay, does Trip frequent this forum? And yes, my provider is Comcast.

Thanks a lot
Yes, in fact he's a moderator here but I'm not sure if he's the person to check with since he keeps up more with over-the-air broadcasters than cable providers and retrans. He posted in our moderator chat board in reference to RTV and Comcast: "Sounds like an equipment malfunction at their end."
 

Trip

Moderator, , , Webmaster of: Rabbit Ears
Staff member
#7
After you posted, Jay, he e-mailed me. Sean, I'm going to just answer here rather than answer your e-mail.

My guess is that it's either an equipment problem for KIRO or for the cable company. I'm suspecting the latter more than the former, but what Jim sees over the air will tell us for sure.

Basically, 7-2 is transmitted in widescreen SD. Much like HD channels are transmitted in widescreen and have black bars on the sides during non-HD 4:3 content, you can do the same with SD. As a result, they put bars on the sides. I suspect that for non-HD customers, the cable company chops off the sidebars. If this gear is malfunctioning, the behavior you report could happen.

That's why I think it's the cable company's fault.

I guess we'll find out. :)

- Trip
 

Sean

DTVUSA Jr. Member
#8
I called Comcast and had them look at the channel in SD. She recognized the problem on her end as well. She couldn't tell me the origin of the problem, but she wrote a trouble ticket. I assume that it will be fixed shortly...I hope.

Thanks a lot for the comments, everyone.

Sean
 

Sean

DTVUSA Jr. Member
#10
hmmmm...are you really on the planet, Orrymain? LOL

I will keep you all updated every step of the way. I'll call them every day if I have to. Actually, I see a discount coming. As far as they know, this is the only channel that I watch. And with the freezing every couple minutes, it has been unwatchable since 12/1.
 

Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#11
Sean,

I currently receive KIRO's dot 2 channel OTA from two different transmitters and today I saw a possible "problem' from their translator near Silverdale, K26IC-D. I have not checked their main transmitter's signal, because I didn't know others saw a problem until now.

During a Dish Network commercial late this afternoon, the center or sides of the commercial were 'puckered' inward toward the center of my screen and during a following Mesothelimia commercial the left side of the image was uneven and looked like a zig-zag on that side but not on the right side. When the Ironside show returned, both sides were properly vertical or in other words, the image was rectangular as it should be.

Now that I know someone else is also having a problem, I'll watch for problems but please keep us posted regarding what you are seeing.

Jim
 

Sean

DTVUSA Jr. Member
#12
Jim,

What you're describing sounds a little different. During the local commercials, it will go back to full screen by still flicker. I'm looking at it now (Knightrider) and there are the bars to the left and right. And it just froze again. This happens every couple minutes. The audio continues like normal, but the screen is frozen.

I actually called Comcast again tonight because the problem persists. Last night, I finally got someone to acknowledge that there is a problem. She even said that she was creating a ticket to let their Engineers know. Now tonight, this dude is seeing black bars, but he thinks it's fine. He says, "we can send someone out to your place if you like". He also said that he sees no complaints about this, but the gal from the day before said that she saw several. I am going absolutely nuts with these people. I suppose that I will just keep calling and emailing Comcast, KIRO AND RTV as much as I can until someone decides that they should try to fix it.

This is just unreal.

Jim, does your screen freeze at all?
 

Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#13
Sean,

I receive RTV free, over the air and I haven't had any major issues since about a year and a half ago when they "got stuck" looping their RTV ad. During the recent Thanksgiving snowstorm, K26IC-D was dark for a while, but I also can 'see' the main transmitter KIRO, so even that wasn't an issue here.

Sorry to say I can't help you regarding your Comcast problem, but it's not the first I have heard of locally. They "inhereted" plenty of their network which was installed by a Company named Potelco (Portland-Telephone-Company) and was wired 40 or more years ago and plenty of it is way overdo for replacement.

In simple terms, how much power does it take to force HDTV signals thru waterlogged coaxial cable and actually get a useable signal from the far end? That is exactly the problem my next door neighbor had with his Comcast - and guess what: he works for them and has a Company truck here every evening! His house now has a new overhead cable drop yet this is an underground neighborhood: imagine that.

Jim
 
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Orrymain

, Blogger: Orry's Orations
#14
hmmmm...are you really on the planet, Orrymain? LOL

I will keep you all updated every step of the way. I'll call them every day if I have to. Actually, I see a discount coming. As far as they know, this is the only channel that I watch. And with the freezing every couple minutes, it has been unwatchable since 12/1.
Sure, the planet Melmac ... or maybe Venus ... or ...The Land of Light. :}
 

Sean

DTVUSA Jr. Member
#15
Well, I'm sitting here at work and I just hung up with Annette Parks, the Director of Engineering at KIRO TV. We talked for close to a half hour about the symtoms of this issue. She is going to talk to Ron Lynn, the Dir of Eng at Comcast. She seems to think that the problem is with Comcast. She said that we're likely just a mouse click away from clearing up this issue. I don't know, fellas. This whole thing has been so strange. I've never heard of anything like this. I suppose the dig conversion a couple years ago also came with some baggage. I'm just dying to know what is causing all of this. I have to give a lot of credit to Annette, though. She didn't have to call me back, but she did. I'm going to stay on top of these people, though. I won't rest until I'm able to enjoy RTV again!

-Sean


[Maude shows the porn video starring Bunny Lebowski to the Dude]

Sherry in 'Logjammin': [on video] You must be here to fix the cable.

Maude Lebowski: Lord. You can imagine where it goes from here.

The Dude: He fixes the cable?
 

Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#16
Sean,

Last night I was watching Alfred Hitchkock on RTV which was filmed in black and white. During the episode there were dark blue artifacts randomly appearing on vertical items like staircase railing supports and door jams. Color commercials appeared normally. The feed I receive is from the 7.2 subchannel of the KIRO translator K26IC-D in Silverdale (Bremerton).

Jim
 

Sean

DTVUSA Jr. Member
#17
Well, it looks like they did something about it (kind of). The important thing to me was the "Freezing" of the picture. That is no longer happening. The vertical bars are still there, however. This does present a lower quality picture because the picture is squeezed. It just makes things look taller and thinner than they should be. I'm going to still be giving feedback to KIRO and RTV, but at least it is now watchable.

Jim, that is strange that you are having a seemingly seperate problem now with RTV. They're (or we're) not having a very good month so far.
 

Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#18
Currently (as of 5:25 PM) K26IC-D (26) KIRO's Silverdale/Bremerton translator is off air but the main KIRO transmitter (39) is on air. I don't currently have an antenna in the air to check their Vashon Island translator, K67GJ (47). For out of area readers, we had a heck of a windstorm come thru the region today.

Jim

Update: The outage I noticed yesterday was very brief and K26IC-D is back. No clue how long they were dark, perhaps only a few minutes.
 
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Fringe Reception

Super Moderator, Chief Content Editor
Staff member
#19
Well, it looks like they did something about it (kind of). The important thing to me was the "Freezing" of the picture. That is no longer happening. The vertical bars are still there, however. This does present a lower quality picture because the picture is squeezed. It just makes things look taller and thinner than they should be. I'm going to still be giving feedback to KIRO and RTV, but at least it is now watchable.

Jim, that is strange that you are having a seemingly seperate problem now with RTV. They're (or we're) not having a very good month so far.
Sean,

Could you share a screenshot of the distorted images you are viewing? I know it can be tricky to take a picture of a TV image, but I'm sure I'm not the only one that would like to see what you are talking about.

Jim
 

Sean

DTVUSA Jr. Member
#20
Jim,

It just so happens that I don't have the ability to do that right now (no dig camera or cell phone). I feel like I'm stuck in the 80's!
 
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