Arris TM1602A - Time Warner Internet

This question is about "Arris TM1602A", with Time Warner Cable internet and apps. I need help doing a factory reset on a Arris TM1602A Cable Modem. I know the IP address is, but using any of the factory Arris passwords will not allow me to login to the Advanced Settings. I need to clear the mac address that is stored so I can change which computer is hardwired to it.


Arris TM1602A?