AT&T with DirectTV rebate of $150. - DirecTV

I had AT&T Internet and DirectTV installed January 19, 2017. I have screenshots from January 16, 2017 declaring my rewards would be $150.00. I received rewards letter today and went online to claim. The rewards is only for $50.00 so called the Rewards number and am on hold now trying to correct this. Has anyone else actually gotten thru to an actual person?

This question, "AT&T with DirectTV rebate of $150.," is about DirecTV channels, programming, equipment, and sports.