Box burned up in 2 months

#1
We bought a box with $40 coupon at the end of January and it stopped working (smelling hot) the beginning part of April. They were out of the RCA boxes so we could not exchange. They would only refund the part we paid...saying the $40 would revert automatically to the government. Since this was not our fault...but the manufacturer's...can we apply for a new coupon?
 

1inxs

DTVUSA Member
#4
We bought a box with $40 coupon at the end of January and it stopped working (smelling hot) the beginning part of April. They were out of the RCA boxes so we could not exchange. They would only refund the part we paid...saying the $40 would revert automatically to the government. Since this was not our fault...but the manufacturer's...can we apply for a new coupon?
The Government program states two (2) coupons per household. Therefore I don't think you'll be able to apply for coupons again. Most stores have a 30 day return policy on this type of electronic products. I would see if the store will exchange it for a like cost converter box now or give you a rain check for when the new shipment of RCA arrives. If they won't then you need to act quickly to contact the manufacturer for a return authorization for warranty repair (RA). Most boxes only have a 90 day warranty, so you need to act quickly.
 

Byte24

DTVUSA Member
#5
We bought a box with $40 coupon at the end of January and it stopped working (smelling hot) the beginning part of April. They were out of the RCA boxes so we could not exchange. They would only refund the part we paid...saying the $40 would revert automatically to the government. Since this was not our fault...but the manufacturer's...can we apply for a new coupon?
In this order,

1. Call the store from where you bought the box and complain about it not working and that you never received full credit back (including the coupon).

2. Per 1inxs, "contact the manufacturer for a return authorization for warranty repair (RA). Most boxes only have a 90 day warranty, so you need to act quickly."

3. If all else fails, buy another box off of ebay and hope for the best. Your biggest problem/mistake was bringing the box back to the store without exchanging for another converter box.
 
#9
It goes into standby after 4 hours of inactivity.
You can turn that off in the menu, but still it shouldn't cause such a fire hazard. they only use 7W of power in use so there's no excuse to have a fire hazard just because 'someone turned off the inactivity timeout'

Another case of poor quality. next thing we'll hear in the news where they're recalling all the converters and delaying the transition (again) because of house fires.
 

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