cable network - XFinity

I am supposed to have channel 114, 115, etc. but I haven't been able to get these channels in over a week. My bill went up $6.00 last month and again this month. I called about it and was told that I should have a credit. I am still being billed the extra money. I want to know what is going on.

This question, "cable network," is about XFinity-Comcast TV channels, programming, and sports.

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