cable volume - support is confused - Time Warner TV

This question is about "cable volume - support is confused", with Time Warner Cable TV and apps. I called support after trying to set my remote to control cable volume on the new DVR. A little light blinked on the box when I push a volume button but volume bar didn't appear on screen. First support call tried to match my remote to TV, and I finally got him to realize that's not what I was trying to do. He said remote was defective, sending a new one. I called back because of no caller ID (told I have to wait a day), and I mentioned the volume problem. She said I can't control volume on the new DVR. After hanging up I was looking through the setup menu, and I discovered a setting where THE CABLE VOLUME WAS TURNED OFF! I turned it on and it works. Two different support people didn't know about that.

This topic covered cable volume - support is confused, and TWC cable tv service.
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