caller id still not working right - DirecTV DVR

For caller id still not working right, relating to DirecTV DVRs and receivers. ive been waiting 5 months now for a fix to my problem with caller id it comes in with name only but shows name and number on caller id on phone i was told they was working on a patch 4 months ago where is it or is it time to go back to cable after 1/1/2 years of troubled directtv problems witch are many or did i miss an upgrade pleazz someone help iam using 210-300 in both rooms and both show only name when someone calls in but shows everything on the phone.

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