Can only see settings and purchases on LG/Roku - XFinity

I’m having an issue with the Xfinity stream beta app.

On both my LG OLED and Roku device, after I authorize the app I can only see the purchases and settings menus. Cannot access the main menu.

However on my iPhone the app works correctly and I can see the main menu.

I’ve spoken with two techs at Comcast on this issue, the first said it was a compatibility issue with my LG tv. (It looks to be supported based on the support site) , the second said that it is a requirement to have Xfinity internet access for these two devices to work. If that was the case I wouldn’t expect the app to work on my phone using the same verizon internet connection.

Has anyone else encountered this issue and found a solution?

This question, "Can only see settings and purchases on LG/Roku," is about XFinity-Comcast TV Television Apps.

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