I’m having an issue with the Xfinity stream beta app.
On both my LG OLED and Roku device, after I authorize the app I can only see the purchases and settings menus. Cannot access the main menu.
However on my iPhone the app works correctly and I can see the main menu.
I’ve spoken with two techs at Comcast on this issue, the first said it was a compatibility issue with my LG tv. (It looks to be supported based on the support site) , the second said that it is a requirement to have Xfinity internet access for these two devices to work. If that was the case I wouldn’t expect the app to work on my phone using the same verizon internet connection.
Has anyone else encountered this issue and found a solution?
This question, "Can only see settings and purchases on LG/Roku," is about XFinity-Comcast TV Television Apps.
For other news regarding Can only see settings and purchases on LG/Roku, and XFinity - Comcast Television Apps, see our recommended stories below.
On both my LG OLED and Roku device, after I authorize the app I can only see the purchases and settings menus. Cannot access the main menu.
However on my iPhone the app works correctly and I can see the main menu.
I’ve spoken with two techs at Comcast on this issue, the first said it was a compatibility issue with my LG tv. (It looks to be supported based on the support site) , the second said that it is a requirement to have Xfinity internet access for these two devices to work. If that was the case I wouldn’t expect the app to work on my phone using the same verizon internet connection.
Has anyone else encountered this issue and found a solution?
This question, "Can only see settings and purchases on LG/Roku," is about XFinity-Comcast TV Television Apps.
For other news regarding Can only see settings and purchases on LG/Roku, and XFinity - Comcast Television Apps, see our recommended stories below.