can we get an answer here from tech about the freeze problem? - DirecTV DVR

#1
For can we get an answer here from tech about the freeze problem?, relating to DirecTV DVRs and receivers. I was wondering with all the talk of black out/freeze problems, could a tech from DTV post a message which addresses what the overall problem is? and what is the answer to solving it?

Surely after all this time, DTV has made a diagnosis of what is going on

Thank-you
 
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