Can't watch santa tracker - DirecTV

#1
Channel 110 (santa tracker) states that I have to update my Genie in order to view the channel. Why is this and what exactly does it mean? I tried calling the customer service number provided on my screen and they had no idea what I was talking about and said the channel is no longer provided- which I know not to be true.

Website also says says this is an app on my smart tv but this app is not listed with my other ones.


This question, "Can't watch santa tracker," is about DirecTV channels, programming, equipment, and sports.
 
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