channel lineup change and missing channels - XFinity

#1
I attempted to start a chat session on this topic, but the IIS server hosting the chat throws my browser a directory missing message, speaks of a server side issue.

So, I am curious if Comcast Support can help with this inquiry. I trust you have the ability to associate my account with my package and Southern VT headend.

Some time in the past couple of weeks something unusual has happened with the channel lineup. It seems as if I am now not able to receive certain channels that I once did, yet I haven't changed the service. The channels in questions will display a black screen with an 800 number. It would seem as if the sophistication of the set top box is such that it should not try to display or tune channels I'm not meant to have. I initially thought there was a small outage, but after a couple of weeks of seeing 1/3 of my channels doing this I am thinking of pulling the plug.
I have broken the list of channels down into different categories. The first three categories are of concern. Is what I am seeing the new normal? If so, it is less than good.

signal has been interrupted, status code 225:
20 JWLTV

video signal interrupted, status code 227:
231 TMCE

channel is not authorized, status code 580:
23 HLN
26 CSN
27 ESPN
28 ESPN2
29 TNT
32 NBCSN
34 FREE
38 TLC
40 TRAVL
41 TBS
44 FX
47 NICK
49 SPIKE
50 MTV
51 VH!
52 SYFY
59 HGTV
61 BRAVO
62 MSNBC
63 CNBC
65 OXGN
84 NESN+
85 CSNOF
88 HSN2
101 DFCH
102 SCI
103 DEST
295 DSTAR
301 ANTTV
302 DECAD
304 WNYTW
329 CHARGE
341 VKIDS
755 SPIKEHD

blocked by law:
3 WCAX

displays properly:
4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,21,22,24,25,30,33,35,36,37,39,42,43,45,46,48,53,54,55,56,57,58,69,64,89

music channels:
400 - 449

does not tune as ascending channels (I would consider this normal):
31
66 - 83
86 - 87
90 - 91
92 color bars
93 - 100
104 196
305 - 328
918 - I lost track at this point

1995 box updates, waited more than 20 seconds, no updates



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