closed captioning does not work on hd channels - DirecTV

CC does not work on hd channels. i tried resetting the dvr, resetting the gateway, nothing. then i tried powering down the gateway plus all the boxes and it still doesn't work. when c is pressed on the remote, tv displays closed captions on but nothing comes up on the bottom of the screen even though dialogs are being spoken. Any other procedures i can try to get CC back for HD channels?

This question, "closed captioning does not work on hd channels," is about DirecTV channels, programming, equipment, and sports.

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