Complaint about Billing Department...How do I get help? - DirecTV

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I found a billing error on my Dec/2016 statement regarding over billing and unknow credit and debits between Dec and Jan bills. I called in 1/31/2017 at around 4pm PST, to deal with the issue and found that each person I was handed to seem to be insinuating that had not paid my bill. Dec bill had a $15 credit which the next month they removed. Cuotomer Service started going around in circles with me at which point I was getting concerned and felt that the only way out was to escalate to the Customer Services Suprvisor's. I was told the Supervisor would get back to me with in 24 hours....that has not happened. How can we get ATT to be the company I want to buy services from? How do I get resolve to my billing issues?


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