This is my first post here so I apologize if I don't have all the info needed for my question. I've been having issues for weeks now with my internet either slowing way down or cutting out completely. I've had several support calls/chats, been through 3 modems and Tech has been out to check the lines in the past two weeks but nothing seems to work so I don't know what else I can do. I can tell in the logs that the downstream channels 3 and 4 don't look good but the tech said the lines were great.. Can someone look at the info below and provide a little guidance?
I'm in Garner NC (South Raleigh) in a single family home and I have the 200/10 internet only plan from Spectrum.
My current Router is a Netgear R6230 but I was using the built-in router in the Arris TG1672 modem up until last week and this issue started before then so I don't think it's router. The issues is waht led to modem/router replacement
Here are the stats and logs from the current modem I have
[TABLE]
Hardware Information
[TABLE]
System:
ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem
HW_REV: 5
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.0.45
SW_REV: 9.1.103J8TW1.SIP.PC20.TW
MODEL: TM1602G
Serial Number:
8412T969G501923
Battery Charger FW Rev:
03.30
Options:
[TABLE]
Firmware Build and Revisions
[TABLE]
Firmware Name:
TS0901103J8TW1_010918_1602.TM_PC20_TW
Firmware Build Time:
Tue Jan 9 16:21:59 EST 2018
[TABLE]
RF Parameters
Downstream
[TABLE]
DCID
Freq
Power
SNR
Modulation
Octets
Correcteds
Uncorrectables
Downstream 1
31
639.00 MHz
13.80 dBmV
38.98 dB
256QAM
1905188640
97
0
Downstream 2
6
483.00 MHz
3.40 dBmV
37.64 dB
256QAM
1606637229
0
0
Downstream 3
9
507.00 MHz
-1.90 dBmV
33.96 dB
256QAM
995351223
1960365
1264988
Downstream 4
10
513.00 MHz
-6.80 dBmV
32.58 dB
256QAM
1519230581
2855059
2125021
Downstream 5
11
519.00 MHz
3.30 dBmV
35.60 dB
256QAM
1554504279
12934
3481
Downstream 6
12
525.00 MHz
6.90 dBmV
37.64 dB
256QAM
1798519349
23
0
Downstream 7
13
531.00 MHz
8.60 dBmV
38.61 dB
256QAM
1554162791
4
0
Downstream 8
14
537.00 MHz
9.50 dBmV
37.64 dB
256QAM
1557202421
10
0
Downstream 9
15
543.00 MHz
9.70 dBmV
38.61 dB
256QAM
1633595840
5
0
Downstream 10
16
549.00 MHz
9.70 dBmV
38.98 dB
256QAM
1788764845
7
0
Downstream 11
17
555.00 MHz
9.00 dBmV
38.61 dB
256QAM
1570346754
9
0
Downstream 12
18
561.00 MHz
8.10 dBmV
37.64 dB
256QAM
1648839043
10
0
Downstream 13
20
573.00 MHz
7.80 dBmV
38.61 dB
256QAM
1630212635
19
0
Downstream 14
21
579.00 MHz
7.60 dBmV
38.61 dB
256QAM
1721913128
26
0
Downstream 15
22
585.00 MHz
7.70 dBmV
38.61 dB
256QAM
1702407005
9
0
Downstream 16
23
591.00 MHz
8.20 dBmV
38.61 dB
256QAM
1577863650
4
0
Downstream 17
24
597.00 MHz
8.80 dBmV
38.61 dB
256QAM
1516255788
11
0
Downstream 18
25
603.00 MHz
9.40 dBmV
38.98 dB
256QAM
1586271713
2
0
Downstream 19
26
609.00 MHz
10.10 dBmV
38.98 dB
256QAM
1767970170
20
0
Downstream 20
27
615.00 MHz
10.70 dBmV
38.61 dB
256QAM
1595377018
19
0
Downstream 21
28
621.00 MHz
11.50 dBmV
38.61 dB
256QAM
1566134585
5
0
Downstream 22
29
627.00 MHz
12.50 dBmV
38.98 dB
256QAM
1614868780
6
0
Downstream 23
5
477.00 MHz
4.10 dBmV
38.61 dB
256QAM
1772563615
0
0
Downstream 24
32
645.00 MHz
13.60 dBmV
38.98 dB
256QAM
1621156806
117
0
[TABLE]
Reset FEC Counters
Upstream
[TABLE]
UCID
Freq
Power
Channel Type
Symbol Rate
Modulation
Upstream 1
2
24.00 MHz
38.25 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 2
4
36.80 MHz
40.00 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 3
3
30.40 MHz
39.50 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 4
1
19.20 MHz
38.75 dBmV
DOCSIS1.x (TDMA)
2560 kSym/s
16QAM
[TABLE]
Status
[TABLE]
System Uptime:
0 d: 17 h: 20 m
Computers Detected:
staticCPE(1), dynamicCPE(1)
CM Status:
OPERATIONAL
Time and Date:
Thu 2018-09-13 13:38:24
[TABLE]
DOCSIS(CM) Events
[TABLE]
Date Time
Event ID
Event Level
Description
9/13/2018 12:43
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:43
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:44
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:44
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:44
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:44
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:54
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:54
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:54
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:54
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:57
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:57
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84020200
5
Lost MDD Timeout;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
9/13/2018 12:58
84000700
5
RCS Partial Service;CM-MAC=38:70:0c:2d:51:d9;CMTS-MAC=00:17:10:95:9c:13;CM-QOS=1.1;CM-VER=3.0;
Connection issues, need help?