Constant Connection Issues - - Time Warner Internet

#1
This question is about "Constant Connection Issues -", with Time Warner Cable internet and apps. Good Morning! Thank you in advance!



I live in Tarzna, CA. I have spectrum cable internet. 300 mbps down and 25 mbps up. We have 1 line coming in from the street that is then routed to a connection box with 1 connector and ground. That line then navigates into the attic with no splitters right into the back of the modem. I have checked all of the connections with a coax hex wrench and ensure that they are tight.



Usually I get 350 down with a ping in the 11-17 range, but recently things have been very slow requiring multiple modem restarts throughout the day. And even with a restart, the speeds are very very slow (under 10mbps down). The one interesting thing is that the upload speed stays fairly consistant. In the 20-25 mbps range.



Here is my modem data:



I have Motorola MB7621 modem connected to a Netgear Orbi RBR50 router with 1 satellite.



Here are the most recent event logs:


Thu Oct 17 03:57:17 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) TFTP failed - configuration file NOT FOUND;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.0;CM-VER=3.0;
Thu Oct 17 07:20:18 2019 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Thu Oct 17 07:21:10 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 07:21:10 2019 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 08:36:18 2019 Warning (5) MDD message timeout;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 08:36:39 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 08:46:32 2019 Warning (5) MDD message timeout;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 08:46:44 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 17 09:20:48 2019 Warning (5) MDD message timeout;CM-MAC=00:40:36:5d:30:eb;CMTS-MAC=00:01:5c:68:10:57;CM-QOS=1.1;CM-VER=3.0;





And here is the connection info:




Startup Sequence
Startup Step Status Comment


Acquire Downstream Channel 531000000 Hz Locked

Upstream Connection OK Operational

Boot State OK Operational


Configuration File OK ?BiABGZgIgBAAAAAAAAAAAEEAQDZdMOsmBeAADAcACGjvcu5CpusD@AAAAABlfeTJTwhaGNqEjgfY_UvaMCH_r

Security Enabled BPI+


Connection Status
System Up Time 0 days 02h:20m:02s

Network Access Allowed


Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
1 Locked QAM256 3 531.0 -3.5 37.9 25174489 100383
2 Locked QAM256 2 525.0 -3.5 38.2 21753998 74046
3 Locked QAM256 4 537.0 -3.4 37.8 27470349 122287
4 Locked QAM256 5 543.0 -3.4 37.7 30036029 149189
5 Locked QAM256 6 549.0 -3.5 37.6 32486354 179679
6 Locked QAM256 7 555.0 -3.5 37.4 35272380 219078
7 Locked QAM256 8 561.0 -3.5 37.3 39057548 272515
8 Locked QAM256 9 567.0 -3.6 37.1 43012388 350291
9 Locked QAM256 10 573.0 -3.5 37.0 46980966 430414
10 Locked QAM256 11 579.0 -3.7 36.8 50739625 520783
11 Locked QAM256 12 585.0 -3.8 36.7 54997797 629226
12 Locked QAM256 13 591.0 -4.0 36.4 59623995 773983
13 Locked QAM256 14 597.0 -4.3 36.2 64808997 951422
14 Locked QAM256 15 603.0 -4.1 36.2 69591010 1127175
15 Locked QAM256 16 609.0 -4.1 36.0 75462750 1383586
16 Locked QAM256 17 615.0 -4.3 35.8 80105974 1621041
17 Locked QAM256 21 639.0 -5.7 35.3 107406819 10843055
18 Locked QAM256 22 645.0 -5.8 35.7 108339420 9833397
19 Locked QAM256 23 651.0 -6.0 34.8 109567150 8976319
20 Locked QAM256 26 669.0 -6.6 34.8 110528886 5870620
21 Locked QAM256 28 681.0 -6.8 34.7 108865564 4053101
22 Locked QAM256 1 693.0 -6.8 34.2 106503494 2934148
23 Locked QAM256 30 699.0 -6.9 34.7 105568990 2613051
24 Locked QAM256 31 705.0 -7.1 34.2 104336889 2295288
Total 1617691861 56324077


Upstream Bonded Channels

Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked ATDMA 42 5120 24.2 47.3
2 Locked ATDMA 41 5120 17.8 46.0
3 Locked ATDMA 43 5120 30.6 47.5
4 Locked ATDMA 44 5120 37.0 47.8
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0





Any advice or help would be greatly appreciated!

Thanks

Constant Connection Issues -?
 
Top