Constant Disconnects - Time Warner Internet

#1
I've been having terrible connectivity lately. Unplugging the modem and router seems to clear it up, however, I would have to do this several times a day.

I'm on the 200/20 plan in NY 11354.

I have an Arris SB1683 modem. Firmware is SB6183-9.2.0.0-GA-03-29-NOSH.
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 24 417000000 Hz 9.1 dBmV 40.9 dB 0 0
2 Locked QAM256 10 333000000 Hz 8.5 dBmV 41.0 dB 0 0
3 Locked QAM256 11 339000000 Hz 8.6 dBmV 40.9 dB 0 0
4 Locked QAM256 12 345000000 Hz 8.7 dBmV 41.1 dB 0 0
5 Locked QAM256 13 351000000 Hz 8.4 dBmV 40.9 dB 0 0
6 Locked QAM256 14 357000000 Hz 8.5 dBmV 41.0 dB 0 0
7 Locked QAM256 15 363000000 Hz 8.6 dBmV 41.1 dB 0 0
8 Locked QAM256 16 369000000 Hz 8.6 dBmV 40.8 dB 0 0
9 Locked QAM256 17 375000000 Hz 8.7 dBmV 41.0 dB 0 0
10 Locked QAM256 18 381000000 Hz 8.8 dBmV 41.1 dB 0 0
11 Locked QAM256 19 387000000 Hz 8.7 dBmV 40.9 dB 0 0
12 Locked QAM256 20 393000000 Hz 9.0 dBmV 41.0 dB 0 0
13 Locked QAM256 21 399000000 Hz 9.1 dBmV 41.1 dB 0 0
14 Locked QAM256 22 405000000 Hz 8.8 dBmV 40.8 dB 0 0
15 Locked QAM256 23 411000000 Hz 9.0 dBmV 40.9 dB 0 0
16 Locked QAM256 9 327000000 Hz 8.4 dBmV 40.9 dB 0 0Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 35.8 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 24200000 Hz 35.8 dBmV
3 Locked TDMA 1 2560 Ksym/sec 19400000 Hz 35.8 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 37000000 Hz 35.8 dBmVTime Priority Description
Mon Oct 03 19:25:44 2016 Notice (6) TLV-11 - unrecognized OID;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 19:25:43 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 19:25:43 2016 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Mon Oct 03 10:32:11 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Mon Oct 03 10:32:09 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:31:43 2016 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:31:38 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:31:31 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:31:20 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:31:12 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:56 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:56 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:53 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:42 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:41 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:36 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:33 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:29 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:23 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:20 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:18 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:10 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:06 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:30:05 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:59 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:56 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:38 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:14 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:10 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:29:07 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:57 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:56 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:51 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:46 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:42 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:34 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:10 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:28:06 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:27:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:27:26 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:27:22 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:27:11 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:48 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:46 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:38 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:20 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:18 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:26:03 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:59 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:48 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:33 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:29 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:26 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:17 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:12 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:11 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:25:05 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:39 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:35 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:35 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:26 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:20 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:16 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:24:10 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:23:43 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:20:45 2016 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:20:42 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Mon Oct 03 10:20:38 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:17:10:87:98:26;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 01 21:58:27 2016 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:96:84:e5:ac:38;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Clear Log
I have an AmpliFi Router. Firmware is 1.3.0. I tried direct to modem and still experience connectivity issues.

I called TWC tech support a couple times and they reported no errors on their end. According to them, ping to my modem is very good.

Here is a tracert to google.com.
? tracert google.com

Tracing route to google.com [74.125.22.102]
over a maximum of 30 hops:

1
 
Top