Constantly getting errors and lossing UPSTREAM connection - Time Warner Internet

#1
This question is about "Constantly getting errors and lossing UPSTREAM connection", with Time Warner Cable internet and apps. I had 2 local visits and a phone call so far with support and techs. We did fix a few things, there was alot of egress on the line due to a faulty joint on my appartment neighbors line, and i was splilt from them. I am not not splilt from there and they fixed thier issue. However it kept report errors on my modem and loosing connection, they claim it was due to a outage issue and fixed it (was either a big coincidence or not related)



Now Im typing here with only 1 of the 3 upstream channels working and a redlight on my modem.



Here are the Recent errors from the log and the current data. As you can see unlike in the past, the downstream is looking very clean. But the upstream is missing a few.



[TABLE]

2019-8-15, 08:01:12

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:01:39

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:01:43

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:02:04

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:02:04

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:03:11

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:03:16

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:03:23

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:03:28

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:03:36

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:03:36

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:03:40

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:03:46

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:04:03

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:04:16

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:04:16

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:05:48

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:06:21

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:06:36

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:06:36

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:06:40

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:06:45

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:06:57

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:07:11

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:07:11

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:07:15

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:07:21

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.0;CM-VER=3.0;


2019-8-15, 08:07:32

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6


2019-8-15, 08:07:46

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 08:07:46

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;


2019-8-15, 11:03:59

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:f1:fd:68;CMTS-MAC=00:01:5c:7b:9a:67;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]



[TABLE]

[TABLE]

Acquire Downstream Channel

525000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Security

Enabled

BPI+


IP Provisioning Mode

IPv6 Only

ipv6Only(1)

[/TABLE]



Downstream Bonded Channels


[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

1

525000000 Hz

-0.8 dBmV

40.4 dB

0

0


2

Locked

QAM256

2

531000000 Hz

-0.9 dBmV

40.4 dB

0

0


3

Locked

QAM256

3

537000000 Hz

-1 dBmV

40.5 dB

13

0


4

Locked

QAM256

4

543000000 Hz

-1.1 dBmV

40.3 dB

0

0


5

Locked

QAM256

5

555000000 Hz

-1.4 dBmV

40 dB

0

0


6

Locked

QAM256

6

561000000 Hz

-1.4 dBmV

40.2 dB

0

0


7

Locked

QAM256

7

567000000 Hz

-1.4 dBmV

40.2 dB

0

0


8

Locked

QAM256

8

573000000 Hz

-1.4 dBmV

40.1 dB

1

0


9

Locked

QAM256

9

579000000 Hz

-1.5 dBmV

40.1 dB

0

0


10

Locked

QAM256

11

591000000 Hz

-1.8 dBmV

40.1 dB

0

0


11

Locked

QAM256

12

597000000 Hz

-2 dBmV

40 dB

0

0


12

Locked

QAM256

13

603000000 Hz

-2 dBmV

40 dB

0

0


13

Locked

QAM256

16

621000000 Hz

-2.3 dBmV

40 dB

0

0


14

Locked

QAM256

17

627000000 Hz

-2.4 dBmV

39.9 dB

1

0


15

Locked

QAM256

20

645000000 Hz

-2.5 dBmV

39.9 dB

0

0


16

Locked

QAM256

24

669000000 Hz

-3.2 dBmV

39.6 dB

1

0

[/TABLE]



Upstream Bonded Channels


[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

74

5120 Ksym/sec

24200000 Hz

41 dBmV

[/TABLE]

[/TABLE]

Constantly getting errors and lossing UPSTREAM connection?
 
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