I recently called the 1-888-DTV-2009 to order my converter box coupon and my name and address information came up correctly but it said my application was denied because I have already ordered and recieved my coupons. This is not true this is the first time I even had looked into ordering them. I moved to my address about five months ago and think maybe the previous tentants may have ordered their coupons and that is why mine is now being denied. I followed the appeals process on the website www.DTV2009.gov and have gotten no response. Is there any other phone numbers to contact an actual person or get more information on similar situations? Any suggestions on how to clear this problem up?