Critical Status - Time Warner Internet

This question is about "Critical Status", with Time Warner Cable internet and apps. "Critical Status

Your modem is operating below our optimal performance standards and normal troubleshooting steps may not solve the issue. Please chat with an agent so that we can help you."

I'm getting this and my Internet is cutting out constantly. The nice Indian people in the chat try to help, and sometimes they even do temporarily fix the problem, but it keeps coming back. I was wondering how to go about actually fixing this.

This topic covered Critical Status, and TWC cable internet service.

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