Customer Service Issues - DirecTV

I have wasted approx 2 hours online and on the phone this morning trying to get somewhere with AT&T, but your "customer service" representatives seem to provide anything but customer service. Also, why is it forbidden that I should ask to speak to someone in the US when the "customer retention specialist" in the Phillipines cannot seem to help? This loyal customer of almost 15 years is now ready to move everything (cellular, tv, internet) to Verizon. I can receive my employee discount through either company, so why not?

This question, "Customer Service Issues," is about DirecTV channels, programming, equipment, and sports.