customer service un able to fix my email, 30 unknown users and I cannot reset my own password - Time Warner Internet

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This question is about "customer service un able to fix my email, 30 unknown users and I cannot reset my own password", with Time Warner Cable internet and apps. after major events affected the entire spectrum email network months ago or it could have been last year (2017) I have 30 or more users listed on my account unkown to me and I am not allowed to set my own password or remove the unknown users. I called support and they were unable to help remove the extra users or allow me to set my own password. They were able to create a new password (very generic and hackable) for me to use but I am still unable to set it myself. After calling back they said they would have to escalate to what ever level was next, I don't remember. Nothing has chaged or fixed and I know it has been 6 months or last year and they still have not corrected.

customer service un able to fix my email, 30 unknown users and I cannot reset my own password?
 
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