Daily disconnects - need help troubleshooting. - Time Warner Internet

This question is about "Daily disconnects - need help troubleshooting.", with Time Warner Cable internet and apps.
  1. Description of the issue and how long it has been occurring, include online activity and time of day: I have daily disconnects that last anwhere from 30 seconds to 2 mins. It happens at various times of the day and throughout the year. It has been occurring for over a year. It'll occur whether online activity is minimal (web browsing, e-mails) or intense (streaming video, pc games, etc.)
  2. Your ZIP code: 28277 (same issue at previous residence: 28226)
  3. Type of home: single family home
  4. The service(s) you are subscribed (Internet / TV / Phone) and the internet speed: Basic internet only (60 MB)
  5. Make and model of modem, router(s) Cable Box (es)(whichever is applicable to your issue): Modem: Arris Surfboard SB6183 / Router: Asus TM-AC1900
  6. Results of a recent speed test (a screen shot is best) Spectrum speed test.
  7. Firmware level in modem (or, post modem page)
  8. Confirm modem is Online or report otherwise: Modem is online
  9. Login to your My Account and click on troubleshoot. Confirm modem MAC address on your My Account matches the physical devices address: Yes
  10. List symptoms using a wired (not wireless) connection with date and time and any repeating pattern or trend. No pattern in frequency, happen randomly throughout the day ...sometimes once sometimes half a dozen occurances.
  11. Modem's signal, downstream and upstream, and event log pages. usually accessed at or
  12. Description of your cable wiring from street and throughout house, include splitters, devices, cable type (rg6, rg59) and age, etc. and specifically the where the modem attaches: i'm not sure
  13. Inspect the condition of the cable, splitters, and outlets looking for corrosion, damaged cables or obvious wear. What is the condition of the ground block: I don't see any noticeable wear/tear

Daily disconnects - need help troubleshooting.?

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