DCX3400M and IR Capability - XFinity

#1
Hello,

I have the DCX3400M box. I purchased a new entertainment center and want to store the box in a cabinet drawer. I went to the Comcast store and explained what I wanted to do. I was given an X8 jack and followed the directions to pair it with my box. I spent several hours working on this and finally called customer service. I was told that the DCX3400M box has IR built into it but it will not work within a cabinet. I use this box in my main viewing area as it has DVR capability.

I was given conflicting by 2 technical consultants. One in the store and one on the phone. My cabinet is being delivered tomorrow and don't know what to do.

Please advise.


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