Direct Cinema only download 10 minutes worth - DirecTV

We ordered a movie and after waiting overnight it had only downloaded 10 minutes. We do not want to pay again ot even pay for this 10 minutes. How do we either A) resume the download or B) cancel this so we do not get charged for it. When we check it gives us error code 736, which when you look for this there is no information.

This question, "Direct Cinema only download 10 minutes worth," is about DirecTV channels, programming, equipment, and sports.